Version 7 September 2026 · Valid from 7 September 2026

These terms and conditions apply to websites, online shops, visibility services, graphic design, audits and software development provided by Bastinet (company registration number 2492063-7). These terms and conditions form part of the contract upon acceptance of an order or quotation.

The version number of the terms and conditions in force at the time of ordering is recorded for each order. Any subsequent changes do not apply to orders that have already been placed.

1. Who is the service aimed at?

Services are sold to businesses, associations and other commercial entities. Customers are required to provide a business registration number. Services are not sold to consumers.

The person placing the order must be authorised to place binding orders on behalf of the company. If there is any doubt regarding this authorisation, we will send a quotation which can be accepted by someone else.

2. When is a contract formed?

A request for a quote is not binding on either party. It is a request for a price, not an order.

The offer is valid for 30 days, unless otherwise stated in the offer. Once the offer is accepted, a binding contract is formed in accordance with the terms of the offer and these terms and conditions.

An order for a fixed-price service is binding once the order has been submitted and the terms and conditions have been accepted. An order confirmation is sent immediately, detailing the contents of the order, prices and delivery time. The order confirmation constitutes a contract.

Each order is recorded with a timestamp, the customer’s name, business registration number, price at the time of ordering, the version of the terms and conditions, and the IP address from which the order was placed. This information serves as proof that a contract has been formed.

3. Prices and VAT

All prices quoted are exclusive of VAT. The applicable VAT, which is currently 25.5 per cent, will be added to the invoice.

The price at the time of ordering is fixed. If the price list changes later, this will not affect an order that has already been placed or its set-up fee.

The monthly fee may be changed no earlier than 12 months after the start of the service and, thereafter, no more than once a year. Notice of any change will be given at least two months in advance, and the customer may, if they wish, terminate the contract to take effect before the change comes into force. Changes resulting from legislation or changes to tax rates shall take effect immediately.

4. Invoicing and payment terms

No advance payment is required. The set-up fee will only be invoiced once the customer has viewed and approved the click-through demo.

The website will be published once the client has approved the demo and the initial fee has been paid or payment has been agreed. This means you do not have to wait until the payment deadline to have the site published. You can pay the invoice by card, in which case the site will be published immediately.

For projects worth over €2,500 (0% VAT), the work is carried out and invoiced in two stages: first the structure and design, then the functionality and launch. Each stage is invoiced only once the client has reviewed and approved it. No advance payment is required for either stage.

The monthly fee begins upon publication and is invoiced in advance in three-monthly instalments, unless otherwise agreed.

One-off projects — logo, graphic identity and audits — are invoiced upon delivery. Work charged by the hour is invoiced monthly based on the number of hours worked.

The payment term is 14 days net. Invoices are sent as e-invoices or by email. Late payments will incur interest in accordance with the Interest Act and collection costs permitted by law.

If an invoice remains unpaid

• A reminder will be sent after the due date.
• The service may be suspended no earlier than 21 days after the due date. You will be notified of the suspension in advance.
• The website or its data will not be deleted until at least 90 days after the due date. During this period, the customer may, upon request, receive a copy of their content free of charge, even if the invoice remains unpaid.

An unpaid invoice is no reason to hold the customer’s own content hostage.

5. Delivery and timetable

Delivery times are stated in the order confirmation. They are calculated from the moment the customer has submitted the agreed materials and approved the start of production.

The client provides the text, images, logo and other agreed materials. If no materials are available, we can agree on content production separately or use placeholder content approved by the client.

The schedule will be adjusted in line with any delays in the client’s materials or approval. If work is halted for more than 60 days for reasons attributable to the client, the work completed up to that point may be invoiced and the schedule will be renegotiated.

6. What is included in the monthly fee?

• Server space and website maintenance
• Domain name (.fi, .com or .net) and its renewal
• Email accounts with your company’s own domain name — the website package includes three; each additional account costs €3 per month
• SSL certificate
• Daily backups
• Platform and theme updates, as well as data security
• Minor content changes, up to one hour per month. Any unused time does not carry over to the following month.
• Support by phone and email on weekdays from 8 am to 5 pm

Any changes or new features beyond this scope will be subject to a separate quote. We’ll let you know the price before we start work.

7. Ownership and copyright

This chapter has been written so that the client is not tied to their supplier.

The client’s assets

• All material supplied by the client: text, images, videos and data.
• Domain name. It is always registered in the customer’s name where permitted by the registry, and will be transferred free of charge to the customer or to a party designated by the customer upon request.
• Data collected on the site: enquiries, orders, customer details and statistics.

What is transferred to the client upon handover

Graphic design and logo. Copyright is transferred to the client once the work has been paid for. The client receives vector files and a user guide, and there are no restrictions on use.

Software development. The source code, documentation and login details are transferred to the client once the work has been paid for. The code is delivered as a Git repository to the client’s own account, complete with the full history.

Website. Upon request, the customer may at any time receive a full copy of their website free of charge: theme files, the database and media files. The customer retains the permanent right to use, edit and transfer the website to any server, even after the contract has ended.

We reserve the right to use our own general solutions and components in other projects as well. This does not restrict the client’s rights to their own website in any way.

Reference use

We are permitted to use the completed work as a reference on our own website and in our quotations. The client may withdraw this permission at any time by giving notice, and no consequences will arise from such withdrawal.

8. Term of the agreement and termination

There is no fixed contract term. Monthly services remain valid until further notice. The notice period is three months, and notice of termination must be given in writing.

Exception: the minimum duration of visibility work is six months. Changes to search engines and AI-generated responses do not take effect within a shorter timeframe, and therefore the work is not sold for a shorter period.

Instalments that have already been invoiced will not be refunded, but the service will continue until the end of the instalment period.

When the contract ends, the customer receives a copy of their website free of charge and the domain name is transferred to them. The transfer must take place within 90 days of the contract ending, after which the data may be deleted from the servers.

9. Cancelling an order

The 14-day right of withdrawal under the Consumer Protection Act does not apply to these orders, as the purchaser is a business. The following has been agreed in its place:

• You may cancel your order without giving a reason within five working days of placing it. The cancellation fee is 20 per cent of the initial fee. This covers work already carried out and the time allocated to the project.
• Cancellation is possible after five working days, but any work carried out up to that point will be invoiced. The customer receives everything they have paid for — including files relating to work in progress.
• If work has not yet commenced, cancellation is free of charge.

Cancellations must be made in writing by email to info@bastinet.fi.

10. Liability

We guarantee that the work delivered will meet the agreed specifications. Following publication, we will rectify any errors free of charge for one month. An error is not the same as a new feature.

We endeavour to ensure that the service is available at all times. We accept no liability for any interruptions caused by internet connections, third-party services or the customer’s own hardware and software.

We aim to schedule maintenance breaks outside working hours and will give advance notice of them whenever possible.

Limitation of liability. Our liability for damages is limited to a maximum of three months’ service fees or, in the case of a one-off project, the cost of the work. We are not liable for consequential losses, such as loss of sales or profit. This limitation does not apply to damage caused intentionally or through gross negligence.

The customer is responsible for the material they supply and for ensuring that they have the right to use it. The customer is also responsible for their own business obligations, such as the delivery of their products, invoicing and returns.

11. Data security and personal data

Logins

We do not ask for passwords on the form. If the work requires access to the customer’s existing server or system, we will primarily ask for a dedicated username, which the customer can delete themselves once the work is complete.

If it is necessary to provide login details, this is done via a one-off link that expires within 72 hours. The login details are encrypted and deleted as soon as the work is complete. They are not stored alongside other customer data.

The customer is responsible for their own login details and must notify us immediately if they suspect these have fallen into the wrong hands.

Personal data collected on the customer’s website

When we maintain a client’s website, it accumulates personal data relating to the client’s own visitors and customers: enquiries, orders and order details. The client is the data controller for this information. We are the data processor as defined by the General Data Protection Regulation, and this section constitutes a data processing agreement between the parties.

We are committed to ensuring that

• We process data only to the extent required to provide the service and in accordance with the customer’s instructions
• We do not use data from our clients’ websites for our own purposes, nor do we pass it on to third parties
• Access to the data is restricted to those whose work requires it, and they are bound by a duty of confidentiality
• We ensure appropriate data security: encrypted traffic, updates, backups and restricted access
• We will notify the customer without undue delay if we become aware of a data breach
• We assist the client if they need to respond to a data subject’s request or a request from a regulatory authority
• We will restore or delete the data upon termination of the contract, at the customer’s discretion
• We will give you advance notice if we engage a new subcontractor to process your data

The customer, for their part, is responsible for ensuring that they have a legitimate basis for collecting the data they do collect, and that their website features an up-to-date privacy policy. We can assist with drafting the policy on request.

Cookies and tracking tools on the customer’s website

The website we have developed does not set tracking cookies by default. Visitor analytics are carried out without cookies and without third-party scripts, so a cookie banner is not required by default.

If a client wishes to use Google Analytics, Google Ads tracking, the Facebook Pixel or any similar tool on their website, the situation changes and a cookie banner becomes mandatory. Consent must be obtained before the tracking scripts are loaded. Google also requires the implementation of Consent Mode v2 for traffic from the EEA: without it, remarketing and conversion tracking will not work, even if money is spent on the campaign.

Consent management is an add-on that must be ordered separately. We will inform you of the price and options before implementation. We do not install tracking tools on the website without a functioning consent management system, as this would make the client liable for any shortcomings in implementation.

Where is the information?

Our clients’ websites and their data are hosted in Finland, on a server under our control in a data centre in Helsinki. The website will not be transferred abroad without the client’s consent.

Customer data, quotes and orders are stored on these servers. They are not transferred to an external customer relationship management system, are not transferred outside the EU and the EEA, and are not disclosed to third parties for marketing purposes.

• Uncompleted order forms will be deleted after 30 days.
• Unaccepted offers will be removed after 12 months.
• Server credentials will be deleted as soon as the work is completed.
• Orders and invoicing details are retained for the six years required by the Accounting Act.

Customers have the right to access their personal data, rectify it and request its erasure, provided that legislation does not require it to be retained. Requests should be sent by email to info@bastinet.fi.

The processing of personal data is described in more detail in the privacy policy.

12. Use of the service

Our servers must not be used for any unlawful activities or unauthorised mass mailing. Should this occur, we will first contact the customer. The service may be suspended without prior notice only if the activity is clearly unlawful or jeopardises the service for other customers.

The service has no traffic or disk space limits for normal business use. If the load on the site deviates significantly from the norm, we will agree on this separately — we will not suspend the service without warning.

13. Transfer of the contract

Neither party may assign the contract to a third party without the other party’s written consent. Consent may not be withheld without good cause. However, in the context of a business transfer, the agreement may be transferred by notifying the other party.

14. Force majeure

Neither party shall be liable for any delay or damage resulting from a hindrance beyond its control and which it could not reasonably have been expected to take into account. The other party shall be notified of such an impediment without delay.

15. Changes to the terms and conditions

We may amend these terms and conditions. Any changes will only apply to orders placed after they come into effect. In the case of ongoing services, significant changes will be notified at least two months in advance, and the customer may, if they wish, terminate the contract to take effect before the change comes into force.

Each version has a number. The version that was valid at the time of ordering is saved with the order.

16. Applicable law and disputes

This agreement is governed by Finnish law. Any disputes shall first be resolved through negotiation. If no agreement can be reached, the dispute shall be settled at Oulu District Court.

Contact details

Bastinet
, company registration number 2492063-7
, Teknologiantie 18, 90590 Oulu
, info@bastinet.fi
, 046 804 5468